Industry: Technology/Software
Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full job description
Customer Support Specialist – Out of Hours Remote Jobs
Job Summary / Introduction
Are you looking for flexible out of hours remote jobs that allow you to support customers from anywhere? Join Workvella as a Customer Support Specialist and become an essential part of our remote-first team. In this role, you will provide expert assistance to our clients during non-standard business hours, ensuring their issues are resolved quickly and efficiently. We value clear communication, empathy, and problem-solving skills while offering a remote work experience tailored to your schedule.
Company Profile & Culture
At Workvella, we’re passionate about connecting employers and candidates through an innovative, fully remote platform that makes finding the perfect fit simple and effective. We pride ourselves on a professional yet approachable culture that embraces energy, inclusivity, and flexibility in every aspect of our work. Our team members enjoy autonomy and support, working together to build a better remote hiring experience across Canada.
As a remote-first company, Workvella understands the unique needs of Canadian job seekers looking for remote and flexible roles. We foster an environment where diversity is celebrated, and flexible work hours help maintain a healthy work-life balance. Join us and grow your career in a company that truly values your contributions and well-being.
Responsibilities
- Deliver outstanding customer service as a Customer Support Specialist during out of hours remote jobs shifts, addressing inquiries and resolving issues promptly.
- Maintain clear, professional communication with clients and internal teams using remote communication tools.
- Collaborate remotely with the team to troubleshoot and escalate complex problems when necessary.
- Track and document customer interactions in CRM software to ensure accurate records and follow-ups.
- Adapt to flexible working hours and meet performance goals aligned with non-standard business hours service delivery.
- Provide feedback and suggestions for improving the customer support process tailored to out-of-hours challenges.
Qualifications & Skills
- Post-secondary education or equivalent experience in customer service or related fields.
- Proven experience in remote customer service roles with flexible schedules.
- Strong communication skills, both written and verbal, with an empathetic and patient approach.
- Familiarity with CRM platforms and remote communication tools such as video conferencing and chat systems.
- Excellent problem-solving abilities and comfort working independently during out of hours remote jobs.
Benefits & Perks
- Flexible scheduling that respects your availability during out-of-hours remote shifts.
- Competitive salary based on experience and performance.
- Work fully remotely with the tools and technology needed to succeed.
- Health and wellness benefits designed to support your well-being.
- Opportunities for career advancement within a growing, supportive company.
Why Apply
As a Customer Support Specialist in our out of hours remote jobs program at Workvella, you’ll join a company that truly values flexibility and your professional growth. You’ll be empowered to excel at your job while enjoying a healthy work-life balance that non-traditional hours can offer.
Workvella’s inclusive culture supports diverse candidates, especially Canadian remote job seekers who want meaningful work with room to develop their careers. If you seek a role that offers both stability and the flexibility you deserve, this position is designed for you.
Closing Call to Action
Ready to take the next step as a Customer Support Specialist with flexible and rewarding out of hours remote jobs? Apply today and join Workvella’s growing remote team. Show us how your skills and dedication can enhance our clients’ experience while enjoying the freedom of remote work outside conventional hours.